You have up to 15 days to start your return from the moment your GymHyper order is delivered. See the information below to make sure you know how to return items. It's easy - we promise!
- Visit the orders exchange and return centre and choose the solution that suits you.
- Fill in the form. Enter your order number and your e-mail address. Please enter everything exactly as it appears in the order confirmation.
- Mention which item(s) you are returning and why.
- Confirm original delivery information (amend if necessary).
- Select the method by which you will return your order.
WARNING: Items registered separately or from different orders cannot be returned within the same package, as combining registered orders/returns will slow down the refund process!
Please keep any proof from the courier until you receive the correct refund in case you need it at a later date.
Although this does not normally happen, if you have received a faulty item, see the page "Did you receive a faulty item?”.
Please do not return any damaged products unless suggested by a member of our support team. Doing so will delay the resolution of your problem.
Products can be returned FREE of charge in Bucharest to our office address. For this please contact us using the chat in the bottom right corner of the screen.
For returns made by courier, you will be responsible for the cost of the return.